Reference

Our Terms & Conditions: What You Need to Know

Q: How do I dispute a charge or withdrawal if something went wrong?

Contact support@98tiger.xyz within 30 days of the transaction, or use the dispute tool in Settings > Transaction History. Include your account email, the date and amount, and what went wrong. We investigate within five business days and respond by email.

When you open an account with us, you're entering into an agreement that protects both you and 98tiger.

Account eligibilityPayment securityWithdrawal rulesData protection

Explore the Lobby Read FAQ

Core Policy Framework and Your Jurisdiction

98tiger Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions apply to all accounts opened through 98tiger. Eligibility depends on local law in your region; access to certain games, betting markets and features where local law permits. When you deposit via DANA, OVO, GoPay or QRIS, your payment is processed through our

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secure wallet system and must complete account verification before withdrawal access is granted. We retain account data for the duration of your membership plus the period required by local financial regulations. If local law restricts access to any service we offer, we will not enable that
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service in your account. You can request a full copy of your data or request account modifications through our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Terms

We keep support channels open so you can ask questions about our Terms & Conditions, request account changes or report concerns. Our team in Bandung and across Indonesia responds during business hours. Use email, live chat or submit a ticket — all three routes let you document your request and get a response within one business day.

Team online

Live Chat

Open the chat widget inside your account lobby during 09:00–22:00 (Jakarta time, seven days a week). Our agents can walk you through policy questions and process requests in real time.

Email Support

Send your query to [email protected] with your account email and a description of your request. We aim to respond within 18 hours on weekdays, 24 hours on weekends.

Account Ticket

Log in to 98tiger, go to Settings > Help & Support, and file a ticket. Track the status from your dashboard and receive updates directly to your registered email.

SECURITY & DATA

How We Protect Your Account and Information

Data security and account integrity sit at the heart of our Terms & Conditions. We use encrypted connections for all logins and payment flows, store your payment details in PCI-compliant vaults, and…

Encryption

All logins, deposits, withdrawals and chat messages travel over TLS 1.2 or higher. Your browser shows a padlock icon to confirm the connection is secure.

Payment Vault

DANA, OVO, GoPay and QRIS details are stored in PCI DSS Level 1 vaults. We never store full payment credentials on our servers; tokenised references only.

Verification

Your identity, address and payment source are verified before first withdrawal. Upload your ID and address proof through Settings > Verification. Renewals occur annually.

Cookies

We use first-party cookies to keep you logged in and remember your preferences. Analytical cookies help us spot errors and crashes. You can manage cookies in your browser settings at any time.

Data Access

Go to Settings > Privacy & Data and click 'Download My Data' to receive a full export in CSV format within five business days.

Data Changes

Update your account details (name, address, email) in Settings > Profile. Contact [email protected] if you need help correcting verified information.

Common Questions About Our Terms & Conditions

You accept our Terms when you sign up, but reading them helps you understand account rules, withdrawal timings, verification steps and what happens if you close your account. We've kept the language plain so you can scan key sections quickly.

Minor breaches (e.g. incomplete verification details) result in warnings and time to fix them. Serious violations — like fraud, account sharing or using multiple accounts — lead to suspension and forfeiture of your balance. We email you before any action and explain why.

You can update your email, phone number and address in Settings > Profile anytime. Verified information (ID, passport, address proof) can only be corrected by contacting [email protected] with a new document. Account name cannot be changed once verified.

We retain your account data for six months after closure for dispute resolution and audit purposes. After six months, personal data is deleted. Payment records required by law are kept for seven years and stored separately, not linked to your account.

Go to Settings > Account Status and choose a pause period (7 days to 30 days). Your account locks; no logins or withdrawals are allowed. You can re-enable it after the pause ends or contact support if you need to extend it.

Some games and markets depend on local law. If you're in a region where certain features are restricted, they won't appear in your lobby. Our Terms reflect this; access is confirmed when you verify your account and location.

Contact [email protected] within 30 days of the transaction, or use the dispute tool in Settings > Transaction History. Include your account email, the date and amount, and what went wrong. We investigate within five business days and respond by email.

Our Terms & Conditions: What You Need to Know

How to Contact Us About Your Terms

Live Chat

Email Support

Account Ticket

How We Protect Your Account and Information

Encryption

Payment Vault

Verification

Cookies

Data Access

Data Changes

Common Questions About Our Terms & Conditions

01 Do I need to read the full Terms & Conditions before opening an account?

02 What happens if I break a rule in the Terms & Conditions?

03 Can I change or delete the personal information in my account?

04 How long do you keep my data after I close my account?

05 What if I want to restrict my own account access temporarily?

06 Are there any games or betting markets I can't access based on where I am?

07 How do I dispute a charge or withdrawal if something went wrong?

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