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Legal Terms Built Around Your Account

When you open an account with 98tiger, your access, your deposits and your withdrawals are shaped by local law and our commitment to keep your data secure.

Account EligibilityData & CookiesWithdrawal Verification

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How Local Law Shapes Your Access

98tiger Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Access to your account depends on local law. We operate with clear terms about who can hold an account, how deposits and withdrawals move through your wallet, and what happens to your data when you log in. Your deposit methods — DANA, OVO, GoPay and QRIS

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— are processed through verified payment partners. Withdrawals go through the same verification step to confirm your identity and account ownership. We keep transaction records and account activity logs for the periods required by law. If you're in Bandung, Medan or anywhere else in Indonesia, the
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same rules apply to you. Contact our support team if you need clarity on whether you're eligible to hold an account or continue playing.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

Contact Us on Your Question

Our support team is ready to answer questions about your account, legal terms, data handling and withdrawal status. Reach us through live chat within the lobby, email for detailed account requests, or WhatsApp for fast replies during business hours. Every channel logs your inquiry so we can track resolutions and keep your account history clear.

Team online

Live Chat

Open the support button inside your account lobby. Our team replies within minutes to account, withdrawal and legal questions during peak hours.

Email Support

Send account-access, data-request and withdrawal-status questions to our legal support inbox. We aim to respond within 24 hours with full documentation.

Message us for quick help on account eligibility, payment verification and local law questions. Available Monday–Friday, 9 AM–6 PM Jakarta time.

HOW WE PROTECT YOU

Data Security, Retention & Your Rights

We encrypt your account login, store withdrawal history separately from deposit records, and verify every identity step before moving money.

Account Encryption

Your login credentials and session token are encrypted end-to-end. We use industry-standard protocols to prevent unauthorized access to your deposit and withdrawal history.

Payment Partner Vetting

DANA, OVO, GoPay and QRIS are verified payment providers. We do not store your wallet details after each transaction; the payment partner handles token refresh.

Cookie & Tracking Clarity

We use session cookies to keep you logged in and functional cookies to remember your settings. Analytics cookies help us spot fraud patterns. You can clear cookies anytime in your browser.

Data Requests & Deletion

Contact support to request a full export of your account data, ask for deletion of non-essential records, or update your payment method. We respond within 7 business days.

Retention Schedule

We keep transaction records for 7 years to comply with tax and dispute reporting. Account activity logs are held for 3 years. Deleted account data is purged after 90 days.

Withdrawal Verification

Every withdrawal request triggers identity re-verification to match your registered payment method. This protects your funds and your account from unauthorized transfers.

What You Need to Know About 98tiger Legal

We gather the questions we hear most about account eligibility, data rights, payment security and how local law shapes your access. Every answer comes from our legal and compliance team.

Account access depends on local law. If you're travelling but normally based in Indonesia, you may maintain your account. Contact support to confirm your specific location and eligibility. We verify your details before and during any withdrawal.

After you submit a withdrawal request, we verify your identity and payment method. DANA, OVO, GoPay and QRIS withdrawals usually clear within 1–3 business hours. Bank transfers may take up to 24 hours depending on your bank's processing time.

We retain transaction records for 7 years for tax and legal compliance. Account activity logs stay for 3 years. Personal details like email and payment method are purged 90 days after account deletion, unless local law requires longer retention.

Yes. Contact our support team and request a full data export. We provide login history, transaction records, deposit and withdrawal logs, and any communication we have on file. Expect delivery within 7 business days.

We do not store your wallet credentials after each transaction. Payment partners handle token storage and refresh. Your account login is encrypted end-to-end. We use separate secure vaults for transaction IDs and payment references.

Contact our support team with your transaction ID and payment method. We investigate using our transaction logs and work with your payment partner to resolve the dispute. Most cases close within 5–10 business days. We keep records of every exchange.

Yes. Go to your account settings and select 'Payment Methods' to add, update or remove DANA, OVO, GoPay or QRIS details. Changes take effect on your next deposit or withdrawal. We verify your new method before processing funds.

Legal Terms Built Around Your Account

Contact Us on Your Question

Live Chat

Email Support

WhatsApp

Data Security, Retention & Your Rights

Account Encryption

Payment Partner Vetting

Cookie & Tracking Clarity

Data Requests & Deletion

Retention Schedule

Withdrawal Verification

What You Need to Know About 98tiger Legal

01 Can I hold an account if I'm outside Indonesia?

02 How long does it take to withdraw after I request it?

03 What data do you keep after I close my account?

04 Can I request a copy of all my account data?

05 How do you protect my DANA, OVO, GoPay and QRIS details?

06 What happens if I dispute a withdrawal or deposit?

07 Can I update my payment method after I've registered?

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